We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. We want every purchase to be right - and if it is not, we will make it right. Please contact us via our contact form to arrange a return. Refunds are processed within 5–7 business days of receiving the returned item.

We accept all major credit and debit cards - Visa, Mastercard, American Express - processed securely through Shopify Payments. We also accept PayPal, Apple Pay, and Google Pay for faster checkout. All transactions are encrypted and PCI-compliant.

We process orders quickly - usually within a few hours - so please contact us as soon as possible via our contact form if you need to make a change. If the order has not yet been dispatched by our workshop partner, we will do our best to accommodate. Once shipped, modifications are not possible, but our 30-day return policy still applies.

At present, we ship to the United Kingdom only. We are exploring delivery to the EU and Ireland in the near future. If you are outside the UK and interested in our products, please send us a message - it helps us prioritise where to expand next.

Delivery times vary by product and are shown on each product page, just below the "Add to Cart" button. Most items arrive within 5–14 business days. We work with trusted workshop partners who hand-finish and dispatch each item with care - this is not Amazon-speed delivery, but it is delivery worth waiting for.

Yes. Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to follow its journey. You can also check your order status at any time by logging into your account on our store. If you do not receive tracking information within 3 business days of ordering, please contact us and we will look into it immediately.