Return & Refund Policy

We want you to feel confident with every purchase. If something isn't right, we'll make it right.

1. Return Window

You have 30 days from the date of delivery to request a return. If your order is still in transit, please wait for it to arrive before initiating a return request.

2. Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (order number or email confirmation)

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Intimate or sanitary goods
• Items marked as final sale
• Gift cards
• Items that have been used, washed, or damaged by the customer

4. Return Process

Step 1: Contact us at [your email] with your order number and reason for return.Step 2: We will review your request within 1–2 business days.Step 3: If approved, we will provide return instructions. Please do not send items back to the return address on the package label—our suppliers ship directly, and that address may not handle returns.

5. Who Pays for Return Shipping?

Because our products ship directly from our international suppliers to keep prices fair, return shipping costs are the responsibility of the buyer unless the item is defective or we sent the wrong product.Tip: For lower-value items, return shipping can sometimes cost more than the item itself. In these cases, we may offer a partial refund or store credit so you don't lose money on postage.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not what you ordered:

• Email us within 7 days of delivery
• Attach clear photos of the item and packaging
• We will send a replacement at no extra cost or issue a full refund—your choice

You do not need to return a damaged or incorrect item unless we specifically request it.

7. Exchanges

We only replace items if they are defective or damaged. If you need a different size or color, the fastest way is to return the original item (if eligible) and place a new order.

8. Late or Missing Orders

If your order hasn't arrived within:

• 45 days for standard shipping
• 30 days for expedited shipping

Contact us and we will investigate immediately. If the tracking confirms the item is lost, we will refund or reship at no cost to you.

9. Refunds

Once your return is received and inspected, we will notify you. Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear.

10. Cancellations

Orders can only be cancelled within 12 hours of purchase. After that, your order has likely been forwarded to our supplier for fulfillment and cannot be stopped.